La Emperie Frequently Asked Questions

F.A.Q

Why 'La Emperie Artisan' Nails?

Press on Nails are a fantastic option for temporary wear or long term! They are reusable which make an economically savvy choice, one set can be used multiple times depending on how they are cared for. So instead of a one time appointment and the need for upkeep – you can whip off and on your La Emperie Artisan Nails anytime!

Wear them for a night or a few weeks, it’s up to you! Because you apply La Emperie Artisan Nails yourself there’s no need to have fears about Salon hygiene or waiting times!

La Emperie has high standards, so the only option is to use high quality products. Each set is created using Salon only brands with a cruelty free focus, and handmade with exceptional care.

Every nail is inspected and hygienically prepared/packaged. You will only ever receive a beautifully crafted set.

Sizing?

La Emperie offers sets of 20 / 24 which remove the hassle of sizing and ill fitting nails, you will receive two of each size, making it a breeze to choose the right fit. Sets of 10 are made in pre-set measurements following generic sizing guides for both Tradtional ABS Plastic and Soft Gel Full Cover Nails. Check out the sizing guide here.

What’s included?

With every set ordered you will receive Instructions as well as in some listings an Application Kit, please be aware solvents may not be shipped internationally from Australia, and in this case you will receive extra adhesive tabs in your kit.

Application Kit Includes:

  • Alcohol wipes
  • Emery board
  • KDS Nail Glue x 1 (In the case Glue cannot be shipped to your location, extra Adhesive tabs will be provided)
  • Adhesive Tabs
  • Instructions

Correctly prepped for Glue, nails can stay on for for up to 1-2 weeks. Make sure to follow the correct nail prep process to ensure long lasting wear and be aware that we do produce natural oils which differ from person to person which may affect wear. Glue can be gently filed off the nail once removed and stored for later use.

Adhesive Tabs with correct prep can stay on for up to 1-2 days and is a perfect way to wear and re-use sets temporarily as well as being very easy to remove!

Remember, it's all in the prep! Each set comes with instructions to help guide you through the process.

Are your nails re-usable?

Absolutely! La Emperie Artisan Nails are reusable by taking good care of them when wearing and during the removal process!  If you prefer nail glue, a great tip is to purchase an inexpensive electric nail file so you can very gently buff away any built up glue on the back of the nails before you reuse it. You can also work with a regular nail file to remove built up glue.

Processing Times

All nails are hand crafted, detailed, inspected, packaged and shipped. Some sets may take longer than others to complete given their complexity.

On average La Emperie’s current processing time from Order notification to Shipping is about 2-7 working days. Rush Order Options will be available on the website soon.

As each set is handmade there may be slight placement variances to the final product but always remaining as close as possible to the original design. Please note that there may be visual differences in colour given the device or platform used to view products by La Emperie, we do ensure that every image uploaded is as true to life as possible and may be photographed in different light settings to reflect this.

Please refer to ‘Policies’ or contact us through info@laemperie.com.au if you have any queries.

Do you take custom orders?
La Emperie occasionally will accept custom orders, direct replica’s of another artists work unless generic, are not in line with our ethical trading standards so please note that whilst La Emperie may accept to undertake a custom request it will be creatively designed to stay on brand with La Emperie. Please email info@laemperie.com.au with any queries.
Shipping

La Emperie currently uses Australia Post. Free Shipping on all Australian / New Zealand Orders over $75.00 AUD and Free Shipping on all international orders over $100.00 AUD.

Standard and Express options for your region are available at checkout.

As you are probably used to seeing, there has been a lot of delay with worldwide postal serives thanks to Covid 19 so please allow extra time for both National and International Orders.

International Customs and import taxes:  Buyers are responsible for any customs and import taxes that may apply.  La Emperie is not responsible for delays due to customs.

Please refer to ‘Policies’ or contact us through info@laemperie.com.au  if you have any queries.

Payment / Currency

La Emperie pricing is listed and charged in Australian Dollars.

Payment forms accepted are:

Visa
Mastercard
American Express
Shop Pay
Apple Pay
Google Pay
Cancellations & Returns

Cancellations must be made within 24 hours from time of order. Returns on personal care items are not permitted. Please refer to ‘Policies’ or contact us through info@laemperie.com.au if you have any queries.